Terms of Use

Effective date: 16 May 2026

1. Introduction

Welcome to CompleteGreet. These Terms of Use ("Terms") govern your access to and use of the CompleteGreet website, dashboard, software, video widgets, shoppable video tools, WordPress plugin, integrations, and related services (together, the "Service").

By creating an account, connecting a website, installing an integration, or otherwise using the Service, you agree to these Terms. If you do not agree to these Terms, you may not use the Service.

2. Who We Are

CompleteGreet provides software that helps businesses show video bubbles, shoppable videos, live chat, contact forms, and related engagement tools on their websites.

If you have questions about these Terms, you can contact us at [email protected].

3. Account Registration

To use parts of the Service, you may need to create an account. You agree to provide accurate, current, and complete information when creating your account and to keep that information updated.

You are responsible for keeping your login details secure. You are also responsible for all activity that happens under your account. If you believe that your account has been accessed without permission, you must contact us as soon as possible.

4. Use of the Service

You agree to use CompleteGreet only for lawful purposes and in accordance with these Terms. You must not use the Service in any way that:

Violates any applicable law or regulation.
Infringes the rights, privacy, or intellectual property of others.
Is harmful, fraudulent, deceptive, abusive, or misleading.
Attempts to gain unauthorized access to the Service, other accounts, systems, or networks.
Disrupts, damages, overloads, or interferes with the security or operation of the Service.
Uploads or distributes malware, spam, or harmful code.
Uses the Service to collect personal data without the required legal basis, notice, or consent.

5. Customer Content

You may upload or provide content through the Service, including videos, images, text, campaign settings, product information, chat messages, form fields, and other materials ("Customer Content").

You keep ownership of your Customer Content. By using the Service, you give CompleteGreet the right to host, process, display, transmit, and use Customer Content only as needed to provide and improve the Service.

You are responsible for making sure that you have the necessary rights and permissions to use and upload your Customer Content.

6. Website Owner Responsibilities

If you install CompleteGreet on your website or connect CompleteGreet through an integration, you are responsible for how the Service is used on that website.

This includes making sure that your website has any required privacy policy, cookie notice, consent banner, legal disclosure, or customer notice required by applicable law.

You are also responsible for making sure that any products, offers, prices, claims, videos, and messages shown through CompleteGreet are accurate and lawful.

7. WordPress Plugin and Integrations

CompleteGreet may provide plugins or integrations, including a WordPress plugin and WooCommerce-related features. These integrations connect your website or store to the CompleteGreet Service.

When you connect an integration, the Service may process technical, account, store, product, order, attribution, and connection data as described in our Privacy Policy.

You are responsible for managing access permissions, API keys, connected accounts, and integration settings on your own website or store.

8. Payments, Subscriptions, and Billing

Some parts of the Service require a paid subscription. By choosing a paid plan, you agree to pay the fees shown at the time of purchase.

Subscription fees are usually billed in advance for each billing period. Unless stated otherwise, subscriptions renew automatically until cancelled.

You may cancel your subscription according to the cancellation options available in your account or by contacting us. Cancellation stops future renewal, but it does not automatically refund fees already paid.

We may change prices or plans from time to time. If a price change affects your active subscription, we will provide reasonable notice before the change takes effect.

9. Refunds

Refunds are handled according to our refund policy and any mandatory rights you may have under applicable law.

Unless required by law or stated in a separate written agreement, we do not provide refunds for unused subscription time after cancellation.

Refund Policy: https://completegreet.com/refund-policy/

10. Intellectual Property

CompleteGreet, including its software, dashboard, design, features, code, branding, logos, and documentation, is owned by CompleteGreet or its licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business purposes in accordance with these Terms and your selected plan.

You may not copy, resell, sublicense, reverse engineer, modify, or create derivative works from the Service unless we have given you written permission or the law gives you that right.

11. Privacy and Data Protection

Our processing of personal data is described in our Privacy Policy.

If you use CompleteGreet on your own website, you are responsible for ensuring that your use of the Service complies with applicable privacy, cookie, marketing, and data protection laws.

12. Third-Party Services

The Service may depend on or integrate with third-party services, such as hosting providers, payment providers, analytics tools, advertising platforms, WordPress, WooCommerce, email services, or other software providers.

We are not responsible for third-party services that we do not control. Your use of third-party services may be subject to their own terms and policies.

13. Availability and Changes to the Service

We aim to provide a reliable Service, but we do not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

We may update, improve, limit, suspend, or discontinue parts of the Service at any time. We will try to give reasonable notice where a major change materially affects paying customers.

14. Suspension and Termination

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees, misuse the Service, create risk for CompleteGreet or others, or use the Service in a way that may violate law.

You may stop using the Service at any time. If you cancel or close your account, your access to paid features may end at the end of the current billing period or sooner, depending on the circumstances.

15. Disclaimer

The Service is provided on an "as is" and "as available" basis. To the maximum extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not guarantee that CompleteGreet will increase sales, leads, conversions, engagement, or any other business result.

16. Limitation of Liability

To the maximum extent allowed by law, CompleteGreet will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, or loss of goodwill.

To the maximum extent allowed by law, our total liability for any claim related to the Service will not exceed the amount you paid to CompleteGreet for the Service during the three months before the event giving rise to the claim.

Nothing in these Terms limits liability where it would be unlawful to do so.

17. Indemnity

You agree to indemnify and hold CompleteGreet harmless from claims, damages, losses, liabilities, costs, and expenses arising from your use of the Service, your Customer Content, your website, your products or offers, your breach of these Terms, or your violation of applicable law or third-party rights.

18. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the effective date at the top of this page.

If we make material changes, we may notify you by email, through the Service, or by posting a notice on our website. Your continued use of the Service after the updated Terms take effect means that you accept the updated Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of Denmark, without regard to conflict of law rules.

If a dispute arises, both parties agree to first try to resolve it through good-faith informal communication. If the dispute cannot be resolved, it may be brought before the competent courts of Denmark, unless mandatory consumer protection laws give you the right to bring a claim elsewhere.

20. Contact Us

If you have questions about these Terms, contact us at [email protected].