Privacy Policy

Last updated: 16 May 2026

1. Introduction

CompleteGreet ("we", "our", or "us") provides software that helps businesses show video bubbles, shoppable videos, live chat, contact forms, and related engagement tools on their websites.

This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, and what rights you have. It applies when you visit our website, create or use a CompleteGreet account, interact with a CompleteGreet widget on a customer website, or use one of our integrations such as the CompleteGreet WordPress plugin.

2. Who Is Responsible for Your Data

CompleteGreet is responsible for the personal data we process through our website and service.

If a business uses CompleteGreet on its own website, that business may also be responsible for how it uses CompleteGreet and for telling its visitors about the use of cookies, tracking, chat, forms, or shoppable video features.

3. Information We Collect

Depending on how you use CompleteGreet, we may collect the following information:

  • Account information: Name, email address, company name, login details, account settings, and subscription information.
  • Billing information: Payment status, invoice details, billing address, VAT information, and related transaction information. Payment card details may be handled by our payment provider and are not stored directly by CompleteGreet.
  • IP address: We may collect IP addresses for security, fraud prevention, billing checks, VAT calculation, and protection against malicious traffic.
  • Live chat and contact messages: If you send a message through a CompleteGreet chat, contact form, callback form, or similar feature, we may process the information you submit, such as your name, email address, phone number, message, and related conversation content.
  • Analytics and interaction data: We may collect data about how visitors interact with CompleteGreet widgets, such as video views, video watch time, bubble opens, button clicks, click-through rates, campaign interactions, and similar performance data.
  • Device and browser information: Browser type, device type, page URL, referring URL, language, approximate location based on IP address, and technical information needed to run and protect the service.
  • Cookies and tracking identifiers: We may use cookies, visitor IDs, session IDs, and attribution identifiers to make the service work, measure performance, and connect conversions or purchases to CompleteGreet interactions.
  • WordPress plugin and integration data: If a website owner connects the CompleteGreet WordPress plugin or another integration, we may receive the site URL, connection tokens, campaign codes, integration settings, WooCommerce store information, WooCommerce API credentials, order IDs, order totals, currency, product IDs, order status, order dates, hashed email or phone values where available, visitor IDs, and attribution data.

4. How We Use the Information

We use the information we collect to:

  • Provide, operate, and improve the CompleteGreet service.
  • Show video bubbles, shoppable videos, live chat, contact forms, and other CompleteGreet features.
  • Connect websites, accounts, and integrations to CompleteGreet.
  • Attribute leads, conversions, and purchases to CompleteGreet interactions.
  • Provide customer support and respond to requests.
  • Manage billing, subscriptions, invoices, tax requirements, and fraud prevention.
  • Monitor service performance, security, and reliability.
  • Comply with legal obligations.
  • Send important service messages, such as account, billing, or security notifications.

5. Legal Basis for Processing

If you are located in the EU, EEA, UK, or another area with similar privacy laws, we process personal data under one or more of the following legal bases:

  • Contract: When processing is needed to provide the CompleteGreet service, manage your account, or handle billing.
  • Legitimate interest: When processing is needed to improve the service, prevent fraud, protect security, measure performance, and support customers, as long as those interests are not overridden by your rights.
  • Consent: When consent is required, for example for certain cookies, marketing, or tracking activities.
  • Legal obligation: When processing is needed to comply with accounting, tax, legal, or regulatory requirements.

6. Cookies and Tracking

CompleteGreet and websites using CompleteGreet may use cookies and similar technologies to make the service work, remember sessions, measure interactions, and attribute leads or purchases to video and widget activity.

Some cookies are necessary for the service to function. Other cookies or tracking technologies may require consent depending on local law and how the website owner has configured CompleteGreet.

Website owners using CompleteGreet are responsible for showing any required cookie notice or consent banner to their own visitors.

7. CompleteGreet WordPress Plugin and External Services

The CompleteGreet WordPress plugin connects WordPress websites to the external CompleteGreet service. The plugin is not a standalone video player and requires a CompleteGreet account.

The plugin may connect to these CompleteGreet service URLs:

  • https://backend.completegreet.com — used for account connection, token refresh, connection checks, campaign lookup, WooCommerce connection, conversion tracking, purchase tracking, and service communication.
  • https://dashboard.completegreet.com — used when an admin signs in, registers, authorizes the plugin, or manages campaigns.
  • https://backend.completegreet.com/js/CompleteGreetAPI.js — loaded on connected websites to display the CompleteGreet video bubble.
  • https://backend.completegreet.com/shoppable-widget/*.js — loaded on connected websites when a shoppable video campaign is enabled.

Data sent through the plugin can include the site URL, OAuth connection data, refresh tokens, campaign codes, public CompleteGreet user ID, WooCommerce store URL, WooCommerce store name, WooCommerce consumer key and consumer secret, order IDs, order totals, currency, product IDs, order status, order dates, hashed customer email or phone values where available, visitor IDs, session attribution values, campaign IDs, video IDs, and retry error details.

8. Third-Party Services We Use

We use selected third-party services to operate and improve CompleteGreet. These may include:

  • Hosting providers: Used to host CompleteGreet websites, databases, files, and service infrastructure.
  • Payment providers: Used to process subscriptions, payments, invoices, taxes, and fraud prevention.
  • Analytics providers: Such as Google Analytics, used to understand website traffic and improve our website and service.
  • Advertising providers: Such as Google Ads and Meta Ads, used to measure and manage advertising campaigns.
  • Email and communication providers: Used to send service emails, support replies, and account messages.

These providers may process personal data only as needed to provide their services to us. We do not sell personal data.

9. Data Sharing

We may share personal data:

  • With service providers who help us run CompleteGreet.
  • With website owners using CompleteGreet, where the data relates to their own website, leads, messages, or campaigns.
  • When required by law, regulation, legal process, or a valid government request.
  • To protect the rights, safety, and security of CompleteGreet, our users, or others.
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets.

10. Data Retention

We keep personal data only for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

  • Live chat messages, contact messages, and submitted email addresses may be stored for up to 30 days unless a longer period is needed for support, security, legal, or account reasons.
  • IP addresses used for billing, fraud prevention, tax validation, and security may be stored for up to 30 days unless a longer period is needed for security or legal reasons.
  • Billing and accounting records may be kept for the period required by applicable tax and accounting laws.
  • Account and subscription data may be kept while the account is active and for a reasonable period after cancellation where needed for legal, security, or business records.
  • Aggregated or anonymized analytics data may be kept longer because it does not directly identify an individual.

11. International Transfers

CompleteGreet may use service providers located in different countries. Where personal data is transferred internationally, we take steps to protect it in accordance with applicable data protection laws.

12. Data Security

We use technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure passwords, two-factor authentication for administrator access, encryption where appropriate, limited access to personal data, and monitoring for security issues.

13. Your Rights

Depending on where you live, you may have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Ask us to delete your personal data.
  • Ask us to restrict or object to certain processing.
  • Request a copy of your data in a portable format.
  • Withdraw consent where processing is based on consent.
  • Complain to your local data protection authority.

To exercise your rights, contact us at [email protected].

14. Children's Privacy

CompleteGreet is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. We encourage you to review this page regularly.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, contact us at [email protected].

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